What AI Cannot Do: AI Limitations and Risks

Looking at some articles right now, one could think that AI is omnipotent. However, it’s essential to remember that AI limitations exist, and there are many. Therefore, you should not expect it to be a universal cure for all problems. Unfortunately, it’s still brand-new technology, and its functionality has to be improved.

There are some incredible things you can achieve using AI. It’s also true that it can help your business save money by automating multiple processes and offering valuable analytics. However, some businesses take risks and apply AI in every situation. Such reckless use of tech can badly damage your business security and income.

According to the AI Incident Database, the number of  AI misuse incidents in 2023 increased by 32.3% compared to the previous year. Nowadays, businesses must be realistic when considering the pros and cons of implementing AI. Devtorium Business Analysis and Information Security departments have the expertise to forecast probable risks caused by AI or other digital systems. In this blog post, our specialists will outline AI limitations and risks of implementing it without a system of fail-safes. 

AI Limitations and Risks by Category

What AI cannot do: AI limitations track back to the quality of data

Data Dependency

Data is the main resource on which any AI system runs. Algorithms train on the provided data. Therefore, AI heavily relies on data quality, bias, and availability, which can impact performance and decision-making.

AI limitations caused by data:

  • Creativity
    While AI is good at generating content based on existing data, it struggles with original or innovative thinking.
  • Flexibility
    AI has limitations in adapting to new or unexpected situations outside its training data.
  • Bias
    Data bias can occur at various stages of the AI lifecycle. However, bias often originates from the data used to train and test the models.

Contextual Misunderstanding

What AI cannot do is understand the context. At least, this isn’t possible with the current level of technology development. AI’s lack of contextual understanding refers to its limits in interpreting information. In other words, AI can fail to realize societal context or grasp the subtleties of nuance. 

AI limitations caused by context:

  • Natural Language Processing (NLP)
    While working on NLP tasks, like text analysis or translation, AI may have difficulty understanding language nuances such as idioms, slang, and dialects.
  • Visual recognition
    AI algorithms can fail to recognize objects within their broader context in computer vision tasks.
  • Social interactions
    AI-driven chatbots may struggle to catch the nuances of human conversation, including tone, sarcasm, or implied meanings. If you want to learn more about the capabilities of an AI-powered voice bot, click here.

Ethical Concerns

AI limitations is ethics are impossible to fathom because this technology doesn’t operate in a context that can be governed by ethics. Therefore, programming AI algorithms that could make ethical decisions is nearly impossible. The machine struggles to replicate feelings and emotions. It cannot make moral judgments in the same way humans can. 

AI limitations caused by ethics:

  • Lack of empathy
    AI lacks emotional intelligence and cannot empathize with human emotions. Therefore, as an example, it cannot prioritize emotional well-being as a factor.
  • Cultural contexts
    AI systems may struggle to understand human cultural diversity. This can lead to biased or culturally insensitive outcomes, like stereotypes. As a result, implementing AI in some areas might work to reinforce existing inequalities.
What is the black box problem and the AI limitations it imposes

The Black Box Problem

The Black Box Problem refers to the opacity of AI decision-making processes. AI algorithms are so sophisticated that it is hard to realize how they arrive at their conclusions. Therefore, a human might not be able to trust them completely. As a result, implementing AI in any position where the machine can make decisions that impact human life becomes a huge risk.

AI limitations caused by transparency:

  • Error correction
    When AI systems make errors or produce unexpected outcomes, understanding why those errors occur is crucial. However, without a clear view of the internal workings of black-box AI models, diagnosing errors becomes much more difficult.
  • Trust
    Users may find it challenging to rely on AI when they cannot understand how systems make decisions. The black box problem can be particularly concerning for critical applications such as healthcare or criminal justice.

Privacy and Security

As AI cannot function without data, concerns arise regarding collecting, storing, and using personal data. AI technologies also introduce new cybersecurity risks. Malicious actors may exploit vulnerabilities in AI systems to launch attacks, which presents new threats to financial systems, critical infrastructure, and national security.

AI limitations in the security field:

  • Tracking
    AI-powered surveillance technologies, such as facial recognition and biometric systems, threaten privacy by enabling constant monitoring and tracking of individuals without their consent.
  • Malicious use
    AI technologies can be leveraged for malicious purposes, including generating convincing deepfake videos, launching sophisticated phishing attacks, and automating cyberattacks.
  • Personal data
    AI systems may analyze and process personal data without adequate safeguards. This could lead to unauthorized access, identity theft, financial fraud, and other cases of data misuse.

Bottom Line: How to Avoid Reckless Risks and AI Limitations?

It’s impossible to avoid risks and AI limitations entirely with the current level of technology. Therefore, it’s imperative to address them responsibly to maximize the benefits of AI implementation. Devtorium professionals are always ready to help you understand risks and develop efficient, safe, and secure AI applications for your business. Contact our team for a free consultation on how to use AI to your best advantage.

To learn more about the Devtorium Team and the multiple capabilities of AI, check out our other articles:

Use of AI in Cybersecurity: Modern Way to Enhance Security Systems

Now is definitely the time to use AI in cybersecurity. In fact, those who don’t do this put their businesses at great risk. While some reports aren’t highly detailed, according to cybercrime statistics, the damage caused by it amounts to $12.5 billion. This number is growing every year because complex systems are inherently vulnerable, and criminals use every tech innovation they can. So, no one can afford not to use AI’s help to build the best possible security system while hackers use this technology to exploit your weaknesses.

Modern threats need up-to-date solutions. Devtorium offers a wide range of cybersecurity services, and our security and R&D specialists are working to identify the best AI applications in this area. At the current level of technology, AI can automate tasks, improve threat detection, predict future attacks, and more.  In this blog, you will learn about the benefits and drawbacks of using AI in cybersecurity systems.

Use of AI in cybersecurity: areas of implementation.

Use of AI in Cybersecurity: Applications in Various Systems

Network Security

This type of security protects a computer network from unauthorized access, misuse, or attacks. It involves developing a secure infrastructure for devices, users, and applications to work safely. The tools used in network security include firewalls, VPNs, and data loss prevention (DLP), as well as intrusion detection and prevention systems.

AI applications in network security:

  • Anomaly detection.
    AI can analyze network traffic patterns to identify unusual activity that might indicate a cyberattack.
  • Automated threat mitigation.
    AI systems can automatically take steps to isolate threats, such as blocking malicious IP addresses or quarantining infected devices.

Information Security

This system protects digital information, such as data stored in databases, files, or other repositories. It includes data encryption, access controls, and data backup and recovery. Devtorium is an ISO/IEC 27001:2013-certified company and our specialists are able to ensure complete security of your systems both with and without AI.

AI use in cybersecurity of information systems:

  • Data Loss Prevention (DLP).
    AI can analyze data content to identify sensitive information and prevent unauthorized data exfiltration.
  • Threat intelligence analytics.
    AI can collect and analyze threat data from various sources to predict future attacks and improve security planning.

Application Security

This security system aims to secure software applications from being stolen or hacked. Application security can reveal weaknesses at the application level, helping to prevent attacks. AI implementation in application security can include secure coding practices, vulnerability scanning, and penetration testing. 

  • Static application security testing (SAST).
    AI can analyze code to find potential vulnerabilities before application deployment.
  • Runtime application self-protection (RASP).
    AI-based RASP systems can monitor applications in real-time and detect suspicious behavior.

Cloud Security

Cloud security protects cloud-based assets and services by keeping data private and safe across online infrastructure, applications, and platforms. It is a shared responsibility between the organization and the service provider. 

Uses of AI in cybersecurity of the cloud:

  • User and entity behavior analytics (UEBA).
    AI can analyze user activity in the cloud to identify potential threats or compromised accounts.
  • Cloud workload protection platforms (CWPP).
    AI can continuously monitor and secure cloud workloads from evolving threats.

Identity and Access Management (IAM)

This security system manages user access to IT resources. IAM systems ensure that only authorized users can access specific resources and that their access is logged and monitored. 

Possible AI applications:

  • Risk-based authentication.
    AI can analyze user behavior and context in order to determine the appropriate level of authentication required for access.
  • User behavior anomaly detection.
    AI can detect unusual user login attempts that might indicate a compromised account.

Internet of Things (IoT) Security

This security system is the practice of securing devices connected to the internet, for example these are smart home hubs, wearables, and industrial control systems. IoT security is a growing concern as there are over 17 billion connected devices, and each of them is vulnerable.

Examples of AI uses for IoT:

  • AI can analyze data from IoT devices to identify suspicious activity that might indicate a cyberattack.
  • Predictive maintenance: AI can predict potential device failures and help prevent security breaches caused by vulnerabilities in IoT devices.
Benefits of using AI in cybersecurity.

Benefits and Drawbacks of Using AI in Cybersecurity

There can be no doubt that AI can enhance security systems in many ways, for example:

  • Detecting threats.
    Analyzing vast amounts of data to identify subtle pattern changes that might indicate malicious activity.
  • Automation.
    Automating repetitive tasks such as log analysis. This will increase overall efficiency by allowing the security personnel to focus on other strategic tasks.
  • Faster incident response.
    By automating threat detection and mitigation, AI responds faster to security incidents.
  • Scalability and adaptability.
    AI systems can accommodate growing networks and data volumes. Additionally, AI can adapt to new threats and security landscapes, ensuring continuous protection.

However, you shouldn’t forget that AI itself is still vulnerable. Moreover, using it can introduce additional weaknesses to your system, such as:

  • False Positives and Negatives.
    AI systems can generate false positives (flagging harmless activity as threats) and false negatives (missing actual threats).
  • Data bias.
    AI algorithms are only as good as their trained data. Biased data can lead to corrupted AI models that miss certain threats or unfairly target specific users.
  • Insufficient transparency.
    AI decision-making processes are quite complex and difficult to understand. Therefore, it might be challenging for us, as users, to debug errors and trust the system’s recommendations.
  • Security risks of AI itself.
    AI systems can be vulnerable to attacks. Malicious actors could potentially exploit vulnerabilities in AI models to launch targeted attacks.
  • The lack of legal regulation.
    The lack of clear regulations around AI use in cybersecurity can create uncertainty regarding liability in case of security breaches or misuse of AI systems.

Bottom Line: How to Implement AI in Cybersecurity?

Eventually, as the technological landscape continues to evolve, new cyber threats will appear, too. However, specialized professionals are always ready to secure your services. Contact our team for a free consultation on how to best implement AI power in your cybersecurity systems!

To learn more about the Devtorium Security Team and the multiple capabilities of AI, check out our other articles:

AI Chatbot Development: How Does a Voice Bot Work?

AI chatbot development is in high demand. Only about 20% of businesses use one, but over 60% think about adopting this technology. At Devtorium, we often work with chatbots because they are of interest to our clients. Today, we’d like to share one of our current cases, where we created an AI chatbot for a client that runs an innovative marketing solution.

The product is a CMS that gathers data through quizzes. The AI chatbot capabilities are required to collect and verify the collected data. In addition, we are expanding the product with an AI-powered voice chatbot that can schedule calls and generally substitute call center services.

Devtorium has a dedicated Research and Development Team that works with different types of AI services. In this case, our developers did all the work, creating the CMS, integrating a messenger chatbot, and developing a voice bot for calls.

How we used AI chatbot development for a case of a marketing CMS.

AI Chatbot Development for a Marketing Solution: Base Product Outline

In this project, the product is a quiz-based CMS that creates a variety of questionnaires based on user-set parameters. The quizzes are flexible so every user can custom-tailor the questionnaire for their business. The CMS makes collecting, processing, and visualizing data easy to help users understand their target audience.

The project aims to create an effective solution that will help businesses generate qualified leads. This product’s text chatbot collects data. The next phase, the voice bot, can schedule calls, initiate APIs, and send messages. Most importantly, the AI can use advanced ML models to understand what the customer says and proceed according to the information received in real-time.

During this project, our software development team used a variety of technologies:

Back-end:

  • Node.js

Front-end:

  • React

Databases:

  • MongoDB
  • PostgreSQL

DevOps:

  • AWS
  • Jenkins
  • GitHub

AI (phone service): 

  • Vonage 

ML models:

  • OpenAI GPT-3.5(GPT-4)
  • OpenAI speech-to-text (Whisper)
  • OpenAI text-to-speech

It’s essential to note that Devtorium always uses a combination of technologies and frameworks to achieve the best results. We discuss the client’s ideas and goals in depth to build a product that can achieve them while staying within budget.

Voice AI chatbot development; step-by-step AI tools involved.

Voice AI Chatbot Development Services Overview

In this article, we wanted to focus specifically on the voice bot designed for this project. Below, we will detail exactly how such a solution works and what it can achieve within the current level of technology. However, we’d also like to remind you that this tech is evolving fast. Almost anyone today can build an AI chatbot using LangChain or similar frameworks. You don’t need a coding degree for that. In fact, some platforms are so user-friendly that they can help you build a basic bot with limited capabilities with no tech knowledge.

However, if your business wants to invest in a solution that will give you a competitive advantage, you’ll need a professional-grade tool. The Devtorium’s lead AI specialist, Oleksii Makarov, outlines how to create an AI chatbot that can talk to your clients.

Voice AI chatbot development starts with VoIP

First of all, when creating a voice bot, we need to use a phone service. VoIP technology is quite advanced today, so this won’t be an issue. We chose to use Vonage because it is currently the best option regarding both quality and service versatility.

Speech-to-text: an essential part of AI chatbot development services

Speech-to-text technology is crucial for building an AI voice bot because it enables the machine to process audible information. We use Assebly.ai in our projects because it currently delivers the highest level of accuracy. Most importantly, it’s able to process information effectively in real-time. Therefore, it helps create an illusion that the user is talking to a person instead of a machine.

While working on this project, we noticed that lag is the biggest issue with these chatbots. Simply put, processing data takes time, so the pauses in their responses are too long. Assembly’s processing capabilities help us reduce this time to manageable levels.

Machine Learning models do the powerlifting in data processing

Devtorium uses the GPT engine versions 3.5 and 4 to build the most efficient chatbots for every application. This technology is the leading AI power behind any voice bot because the solution uses it to process data. Basically, it’s your bot’s ‘thinking power’.

We actively use advanced prompt engineering techniques while designing instructions for the bot’s conversations. The main task is creating instructions that enable the bot to learn and grow. The critical task is to make the conversation sound as natural as possible to a human.

Going back through text-to-speech

Now that the data has been processed and the machine has created the response, we use the GPT-provided text-to-speech tool. It works pretty well for the current technology level. However, we are excited because there are some announcements for more advanced features. In addition, we expect to see more voices and ‘emotions’ options quite soon.

It’s great to see this technology developing and including the emotional aspect of conversations. This truly bridges the gap between machines and people. Most importantly, we are sure this will boost the bot’s ability to deliver higher-quality customer services fast.

Back to the phone service

AI chatbot development is a complex process that includes many steps. However, at the final stage, it returns to where it started. In our case, the Vonage phone service is where the bot talks to the customer.

Voice AI Chatbot Development Benefits

The extraordinary thing about using voice bots is that they do not only cut down the cost of outsourcing call center services. Even with the current technology level, we can create a bot that extracts data from spoken conversations in JSON format. In addition, it’s able to send out a call to third-party APIs.

In simple terms, the bot can trigger an application to run in response to your customer’s query. It will also automatically process all data from the conversation and show it to you in the way you choose. This offers limitless opportunities for studying your customers’ preferences, reactions, and interests. Therefore, a voice bot can become your single most valuable tool for interacting with and researching your target audience. It can also initiate various programs or connect the client to a human operator if the machine cannot process the query.

If you want to see how it could work in practice, set up a free consultation with the Devtorium AI team!

More on AI from Devtorium:

Build an AI Chatbot with OpenAI Assistant API and LangChain

Technology has progressed so far that you can build an AI chatbot with minimum effort today. The world now really looks like some sci-fi stories come to life. OpenAI is one of the businesses standing at the forefront of this technological revolution.

We talked to Devtorium developers about how OpenAI’s Assistant API is reshaping how we develop digital assistants. Have you ever wondered what the development of chatbots looks like? Devtorium’s developers explore this superb AI-powered tool and share a tutorial on how to build a chatbot with Assistant API and LangChain.

Why Choose Assistant API to Build an AI Chatbot

Developers might have vastly different opinions on whether or not AI code-generation tools are helpful. However, everyone with experience working with OpenAI Assistant API agrees this is a magnificent tool. 

Assistants API is an NLP(natural language process) API currently available as a beta version. You can already use Assistants API for question answering, language translation, and code generation. However, its primary function is to assist developers in building chatbots within their apps. To start using Assistants API, you must have an OpenAI API account. 

Assistants API uses OpenAI-hosted models, access files, persistent threads, and call tools to respond to user queries. According to Devtorium developers, its most prominent and valuable features are:

  • Code interpreter and retrieval: Access and execute code from various sources.
  • Function calling mechanism: Call functions from other APIs.
  • Knowledge base: Store and access information from a variety of sources.
  • Easy conversation management with threads: Keep track of the context of a conversation.
  • Support for different models: Choose the best model for your specific task.
  • Customizable instructions: Control how your assistants respond to user requests and perform tasks.
  • Easy deployment: Deploy to a variety of platforms.

How to Build an AI Chatbot with Assistant API and LangChain

The range of AI software development services offered by Devtorium is vast. Therefore, we explored multiple AI solutions and technologies available today. One of our developers’ favorites is LangChain, a framework built around LLMs (large language models) and designed to simplify the creation of complex apps. This tool connects components: prompt templates, LLMs, agents, and memory to create a chain, hence the name LangChain.

In order for LangChain to work correctly with Assistants API, make sure you download version 0.0.331rc2 or higher. The latest RC version of LangChain can support Assistant API using an experimental package. The only class you need is OpenAIAssistantRunnable, which makes code much cleaner. 

Now, let’s get on with the guide on how to build an AI chatbot using these tools. Using the tips below, you can make an MnA assistant that will answer queries using a retrieval tool. No Chunking, no embeddings, and no vector database are required.

The steps to build an AI chatbot using this approach include:

  1. Create an Assistant API account and get an API key.
  2. Create an Assistant in the API by defining its custom instructions and picking a model.
  3. Install LangChain and create a LangChain project.
  4. Write a script that uses the Assistant API to send and receive messages from users and access and store information from LangChain.
  5. Deploy your chatbot to a web server, messaging platform, or mobile app.

Technical Instructions on Working with Assistant API and LangChain

1. Set up Assistant API 

  • Sign up for an OpenAI account
  • Get API key
import openai

     openai.api_key = "YOUR_API_KEY"

2. Create an Assistant

  • Define instructions for the scope of your chatbot, tools it can access, etc. 
  • Pick a model (code recommendation, text embedding, etc.)
assistant = openai.Assistant("assistant name", model="Davinci")

3. Install LangChain

  • Install LangChain and LangChain-experimental package
  • Import OpenAIAssistantRunnable
from langchain.llms import OpenAIAssistantRunnable

4. Handle user input and get assistant response

  • Take user message as input 
  • Process with OpenAIAssistantRunnable to get assistant response
user_message = input("User: ")

     assistant_response = OpenAIAssistantRunnable(assistant).run(prompt=user_message)["response"]

5. Connect LangChain memory

  •   Store data to use across conversations
  •   Access external APIs through LangChain agents
memory = {"context": {}} 

     agent = ExampleAgent()

     assistant_response = OpenAIAssistantRunnable(assistant, memory=memory, agent=agent).run(prompt=user_message)["response"]

6. Deploy chatbot

  •   Wrap in a web app/API, connect to a messaging platform, etc.

Bottom Line: Who Can Build an AI Chatbot with Assistant API and LangChain

As you can see from the post above, anyone with minimal coding knowledge can build an AI chatbot using tools like LangChain and Assistant API. Of course, an average person with no software development background won’t be able to do this unless they learn extensively.

However, the essential factor is that any small business can now access all the benefits of using a chatbot with minimal investment. All you have to do is contact our team and set up a free consultation. Our experts will discuss your ideas and requirements and come up with a plan that will fit your budget.

No reason for any business to not benefit from a chatbot today exists. So, contact us and take the next step in your tech growth!

If you want to learn more about how Devtorium developers work with AI, check out the following articles:

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